Política de reembolso

Return Policy

We accept regular returns and exchanges within 30 days of the order delivery date. 

Custom-order or personalised items do not have a right to 30 days refund.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason. No restocking fee to be charged to the consumers for the return of a product.

Please contact our customer service at customer@kurijewelry.com to get the return address.

We accept defective merchandise purchased on kurijewelry.com for return or exchange within 100 days of the order's delivery date.

Please email customer@kurijewelry.com with your order number that is eligible for return/exchange for authorization. All returns and exchanges must be processed by us before sending merchandise back. Please note that we do not cover international shipping cost for return/exchange. You are responsible for your own return process and fees might incur during the process. Once we have received the returned item we will issue you a refund.

Merchandise must be returned in its original condition. Merchandise returned damaged may be rejected and sent back to the customer at the discretion of Kuri jewelry. For returns received within 100 days of delivery, we’ll credit your original form of payment.

Exchange Policy

We accept exchange within 30 days of the order delivery date. Kuri is not able to cover return shipping cost for the product that needs to be exchanged. Customer is responsible for the return shipping fee.